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Our thinking on the latest issues in branding and marketing to help companies across all industries gain impactful consumer, shopper and buyer insights and help them build high performance strategies.

Is Your Brand Going Through An Identity Crisis?

What happens if your brand makes a bold change and it backfires? Maybe your customers hate your new tagline or logo, or they think your new packaging is off-putting. Whatever the reason, you're seeing a wave of negative feedback on social media – which feels pretty devastating when you've just invested time and resources on your project.
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On Weight Watchers’ New Name: Why Simplicity Isn’t So Simple

Is Weight Watchers' name change the right brand strategy? On the heels of Weight Watchers' recent rebrand, Adweek published a scathing critique, calling the rebrand "directionless and forced." The renaming from Weight Watchers to WW got the most criticism. Now, on one hand, Weight Watchers had the right idea. Like Dunkin' Donuts' recent simplification to Dunkin', these household brand names underwent brand-surgery to get leaner.
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B2B Brands Communicate the Wrong Messages, Says McKinsey

Recent research suggests a surprising gap between what B2B brands communicate to customers and what customers really want to hear. In an article published in McKinsey Quarterly, the market research firm delivers what may be shocking news to some: customers do not care as much about low prices or a commitment to sustainability.
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B2B Brands Do a Poor Job of Differentiating, Says Google

A study we found, commissioned by Google and The Corporate Executive Board Company (CEB) places the blame for poor sales performance squarely upon the shoulders of brand managers, reporting a 500% gain in consideration, 1,300% gain in purchases, and 3,000% gain in willingness to pay a premium for products with which the customer has a high brand connection.
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Why Brands Need to Keep It Simple (Seriously)

Brands and, more specifically, marketers LOVE TO TALK. They love it. They love to talk about unique points of differentiation. They love to talk about product benefits. They love to wax poetic about why they're so special, throwing out words like "incomparable," "unparalleled" and "leading edge" to make their point. And after that? It's a laundry list of features crammed into every brand communication, smacking Customers right in the face from the very first impression. And guess what? It's. Not. Working.
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